Operating Model Review and Transformation Program

TheState’s Health shared services function and technology provider which manages in excess of $10.8B of expenditure for the government.

The new CFO had identified the need to move the organisation from being ‘excel-centric’ to become true business partners with the Directorates they supported and find ways to add value to those areas.

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A Maestro, working with the CFO & the Chief Executives of the group, defined, designed and delivered a customer focused future-state operating model for the Finance, Commercial & Corporate Services Directorate.

This engagement included the design and definition of:

• Organisational capabilities for Finance, & Corporate Services
• Conducting the capability maturity assessment with the Finance, & Corporate Services leadership team and selected staff
• Design and develop the future-state operating model, value chain and process architecture
• Develop the detailed organisational design, role design (roles and responsibilities)
• Develop the go-live structure and supporting position descriptions
• Develop a “true” business partnering approach to effectively support the departmental pillars
• Develop the organisational change proposal to inform the union briefing
• New organisation structure delivered higher competency and skills levels and cost reductions

This fractional role was led by one of our Maestros.

• This engagement delivered new ways of working, more effective teams through staff aligned with the new purpose and direction.
• A reduction in unnecessary (legacy) roles and payroll saving in excess of $1.5million annually.